Neo-Banks and Its Regulations: How Long Can the Present Symbiotic Arrangement Sustain
[By Avinash Kumar] The author is a student of Dr. RML National Law University. INTRODUCTION All it took two and half decades, the internet and digital technology have become the backbone of modern living. Much like the world grew from conventional settings to digital platform-based service, the financial setting worldwide is going through a sweeping revision primarily driven by fast-paced innovation in digital technology. The semblance of conventional brick-mortar banking institutions with the growing distrust ever since the global financial crisis of 2008 is slated to be phased out by advancing FinTech institutions. At the frontline of this changing time are neo-banks, financial service providers breaking new ground in banking services. To grasp what the future of banking will look like in the years to come, this blog points out the current position of neo-banks and a significant opportunity to bridge the credit gap through accessible funding options. It further highlights the current regulation of which neo-banks face operational challenges depending on traditional banks. The paper explores several countries that have dedicated licenses for neo-banks and how the evolution of digital banking has the potential to shape India’s FinTech market. In general terms, neo-banks are not “banks,” but technology driven Financial Service Providers FSPs that rely on relationships with accredited local banks to provide financial services. They are distinct from traditional banking institutions by exhibiting their digitally exclusive operations and carrying out without storefronts i.e., no physical branch presence. The worldwide unfolding of neo-banks, around 2013-2015 in UK and Germany was rooted mainly by advancing technology, changing customer base especially from Gen Z preferring convenience and personalised experiences and a business model focused on lower interest rates. The global neobank market was worth $ 18.6 billion in 2018 and is expected to accelerate at a compounded annual growth rate (CAGR) of around 46.5% between 2019 and 2026, generating around $394.6 billion by 2026. India’s financial landscape also mirrors the dynamics of digital transformation seen in other parts of the world. In India neo-banking sector has gained strong momentum with the presence of competitors like Jupiter, Fi Money, Open and Razorpay X. The early emphasis of these banks is not only a market capture approach but also a sign of systemic weakness within the existing banking structure. Consider the TransUnion findings of 2021 which reports more than 160 million consumers were deemed credit underserved in India lacking access to mainstream financial products due to thin credit files or low formal engagement. The credit inaccessibility is even more burdensome in the Micro Small and Medium Enterprises (MSME) sector. An EY report states that among the 64 million MSMEs, there is an overall finance demand of around $1955 billion. This demand is supported by a leverage ratio of 3.8, i.e, for every $1 they put in equity, they require $3.80 in loans. Yet, only 14% of these MSMEs can secure credit from conventional banking sources. This leaves an estimated $1,544 billion in the form of debt financing of which nearly 47% MSMEs’ debt demand is unaddressable due to low financial viability. The debt leads them to rely on shadow lenders, charging a higher rate of interest. These gaps have created a shortfall of $819 billion, of which $289 billion is currently backed by private banking institutions. There remains an unmet financial debt of $530 billion offering a window entry point for FinTech companies and Non-Banking Financial Companies (NBFCs). REGULATORY MECHANISM- THE PARTNERSHIP MODEL Neobanks in India are not yet licensed by the Reserve Bank of India. Section 22 of the Banking Regulation Act, 1949 stipulates that to conduct bank operations an RBI License is required. With RBI’s “Mobile Banking Transactions in India – Operative Guidelines for Banks (2014)” Circular, the functioning of neobanks is further challenged for Clause 6 specifies physical presence of bank to offer the mobile banking services. These FSPs (neo-banks) partner with RBI-approved banks and NBFCs to deliver banking solutions. Under this mechanism, the core financial services such as accounts, deposits, and savings instruments are provided by the partner bank or NBFC managing customers’ funds under RBI oversight. To go with that, neo-banks technology driven interface offers a user-centric platform leveraging AI and data analytics for financial services like account opening, payments, expense tracking and personalised insights through mobile and online platforms. This Banking-as-a-Service model outlined in Section 4 (Authorization of Payment Systems) as per the Payment and Settlement Systems Act, 2007 ensures customers’ digital interaction through neo-bank with the core banking operations limited under the purview of licensed partner banks. Alongside the sector-specific regulation under the RBI, all of this brings a layered “principal-agent” relationship, complicating the division of regulatory duties and liabilities. The lending service provider (the agent) incurs compliance risk and reputational damage if the licensed partner bank (the principal) faces RBI action, and neo-bank services can be abruptly disrupted. Consider the RBI action against the State Bank of Mauritius back in 2023. The disruption affected Niyo’s international forex services, leaving users stranded without any direct recourse overseas. With the regulatory licensed bank that bore scrutiny, this highlighted neobanks lack direct regulatory oversight for cybersecurity and incident response, relying instead on partner banks, highlighting a compliance and consumer protection gap in the current partnership model. The Information Technology Act, 2000 highlights the legal recognition of electronic records, electronic signatures and electronic contracts (Sections 4, 5, 10) essential to the paperless operations of neo-banks. Section 43A imposes liability on entities for compensation where the failure to implement reasonable security practices results in the misuse or loss of sensitive personal information. The Act also outlines various cybercrimes i.e, identity theft under Section 66C, punishment for information breach of a lawful contract under Section 72A, and liabilities applicable to neo-banks for security lapses. While neo-banks operate as technological innovation agents in this partnership, it is yet to be determined how they will comply with user data privacy, likely the Digital Data Protection Act, 2023 and AML/KYC regulations over time if granted a license. Guidelines on Outsourcing of Financial
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