Risk to Creditworthiness: Policy and Legal Vulnerabilities in India’s Credit Scoring System
[By Siddhi Bhosale and Saloni] The authors are students of Maharashtra National Law University, Mumbai and Rajiv Gandhi National University of Law respectively. ABSTRACT Amidst the complex landscape of credit agencies and subsequent ratings derived from the agencies, an individual’s borrowings are highly dependent. The approval from financial institutions and banks is directly proportional to the CIBIL score of an individual. Thereby, CIBIL score plays a pivotal role in determining an individual’s prospect vis-à-vis loan approvals and disbursement. However, the integral sector of CIBIL score is not immune from the bottlenecks of the regulatory framework governing the score. There is lack of transparency, accountability, delay in updation, lack of uniformity, no effective redressal mechanisms addressing the grievances of the consumers, etc. All these challenges draw the attention towards the creditworthiness of the scores provided by the credit rating agencies in India. Adding to this, several concerns regarding privacy further aggravate such fragmented sector’s effective implementation, despite legislations and statutes in place. This paper highlights the grave challenges faced by the consumer base and provides effective measures that can be undertaken to ameliorate the situation, thereby providing assistance to the individuals who actively take actions to improve their CIBIL score. INTRODUCTION An individual’s credit score is important in deciding access to financial resources because it directly determines loan eligibility, relevant interest rates, credit card issuance, and other financial goods. From one’s eligibility of availing a loan to the rate of interest at which such loan is to be issued, one’s credit cards and more is governed by one’s credit score. It is a statistical method used to predict an individual’s or small business’s ability to repay debt. The credit score is a three-digit number, generally ranging from 300 to 900. It provides a numerical measure of creditworthiness, derived from an individual’s repayment history and financial behaviour across various credit accounts and institutions. It is a way for credit institutions to gauge an individual’s financial reliability. TransUnion CIBIL Limited (formerly known as Credit Information Bureau India Limited, or “CIBIL”), Experian, Equifax, and CIRF High mark are the four foremost credit information companies in India that are licensed by the Reserve Bank of India for the management of credit information, as per Statement on Developmental and Regulatory Policies, Reserve Bank of India. Among the, four, CIBIL, a Chicago-based company, arguably is the most recognised and prevalent one among the Indian Credit Institutions. It was incorporated in 2000 based on the recommendations made by the RBI Siddiqui Committee. A person’s reputation with lenders and credit card companies rises in direct proportion to how close their credit score is to 900. Because it indicates dependability and reduced credit risk, financial institutions typically favour candidates who maintain a credit score of 700 or above. If your CIBIL score is 700 or higher, your loan and credit card applications will be processed more quickly than those with lower credit scores may already be approved for some of the cards. Through the means of this article, the authors delve into the regulatory structure that governs Credit Information Companies in India. It emphasizes the operational and systemic challenges that result from a lack of transparency, over-reliance on a single institution, and loopholes in legal oversight. The article concludes with a comparison to worldwide methods and ideas for improving the fairness, accountability, and dependability of credit reporting in India. REGULATORY FRAMEWORK AND EMERGING CONCERNS These Credit Information Companies (CICs), are regulated by the Credit Information Companies (Regulation) Act, 2005 (CICRA) and Credit Information Company Rules, 2006. These companies are registered with and governed by RBI. RBI issues directions in exercise of the powers conferred under Section 11 of the CICRA, 2005 on credit information reporting. While the existing framework also extends access to the RBI’s Integrated Ombudsman Scheme for grievance redressal, this mechanism has often been regarded as insufficient. CIC possess considerable power as barriers to financial opportunity, yet many struggle to understand the complex factors that contribute to calculation of CIBIL Score. Congress MP Karti P Chidambaram recently raised the issue in Parliament. “If you want to take a car loan, if the Finance Minister of this country wants to take a house loan, everything depends on the CIBIL score, but nobody knows how the CIBIL organisation works” “It is a private company. It is called TransUnion. This is the company which is rating every one of us,” Chidambaram said in Lok Sabha, voicing concern over the opaque methodology of credit scoring. Absence of Regulatory Oversight The present state of affairs raises two primary concerns. Firstly, there is a glaring absence of regulatory oversight and transparency in the manner in which credit scores are calculated. As per the latest RBI Master Guidelines, the Credit Institutions (CIs) are now needed to update credit bureau records every 15 days, instead of the existing monthly cycle. With the introduction of a 15- day reporting cycle, borrowers’ financial conduct, is expected to be captured and reflected more promptly in their credit history. In principle, this should enhance accuracy and ensure that borrower behaviour is duly reported. However, the ground reality reveals a stark gap between regulatory intent and practical implementation. CIBIL scores often remain depressed even after repayments are made, leaving borrowers uncertain whether their updated information has been transmitted by the CI or incorporated by the CIC. In a writ petition praying to direct Trans Union CIBIL Limited (‘TUCL’) to restore the credit rating of the petitioner to the levels entitled, since the petitioner had paid off his loan amount, Justice Devan Ramachandran gave necessary directions for such restoration. In this case, despite the petitioner paying off the loan, the TUCL continued to show his credit rating as low which led to closure of loan account and banned him from availing subsisting loan. In cases of non-compliance, complaints can be raised before the concerned CI or CIC, which must be resolved within 30 days. However, even with the RBI’s Integrated Ombudsman Scheme, 2021 the mechanism remains inadequate as the Ombudsman have









