[By Ansh Chaurasia & Mudrika Jha] The authors are students of Dr. Ram Manohar Lohiya National Law University, Lucknow. INTRODUCTION The Reserve Bank of India (hereinafter, ‘RBI’) has released the final Framework for Self-Regulatory Organisations (SROs) for FinTech Sector (hereinafter, ‘Framework’) on May 30, 2024, after releasing the draft for the same on January 15, 2024. The principle underlying the proposed Framework can be traced back to 2018 when the Report of the Working Group on FinTech and Digital Banking suggested the principles for regulatory intervention in the FinTech industry. These principles were centered on fostering healthy competition, ensuring impartial treatment, systemic stability, and user protection. The Framework issued by the RBI lays down the eligibility and membership criteria, functions, and governance norms for the proposed SRO-FT(s) and their responsibility towards the RBI. A FinTech SRO (hereinafter, ‘SRO-FT’) has been proposed to be an industry-led entity responsible for, inter alia, the establishment and enforcement of regulatory standards within the FinTech sector, dispute resolution, market intelligence and promoting transparency, ethical conduct and accountability among its members. This blog puts forth an analysis of the idea of establishing an SRO and its desirability in the FinTech industry, a critical evaluation of the proposed framework, and the way ahead. SROs FOR FINTECH: REGULATING ON THEIR OWN ACCORD A. The FinTech Story Globally, FinTech evolved in the aftermath of the economic crisis of 2008, which challenged the traditional banking system and paved the way for a resilient financial infrastructure. Due to its ubiquitous nature and automation of services, FinTech has lived up to its touted potential. It has been instrumental in expanding and expediting the rendering of financial services, making it an indispensable component of a developing economy. In India, FinTech has played a crucial role in revolutionizing digital payments and lending, making India the house of 22 FinTech unicorns. It has made financial services in India accessible to those who otherwise would have remained deprived of such services. B. Locating Consumer’s Interest As formidable as it may seem, the FinTech paradigm raises regulatory concerns. Processing personal data is a function of rendering services by a FinTech entity, which poses a significant risk to the user. Any uninformed choice made by the users of FinTech platforms exposes them to a potential risk of breach of privacy and data security. Several consequential risks, such as fraud and unethical usage of user data, emanate from the breach of privacy. Risks arising out of services available on FinTech platforms have already been acknowledged by RBI when unethical practices in digital lending came to the fore. The Working Group constituted by RBI reasoned that reliance on third parties by the lending entity created unethical practices such as mis-selling to unsuspecting customers, breach of data, and illegitimate operations. Consequently, RBI had to issue Guidelines to deal with this specific issue. The ease and fast-paced nature of services provided by FinTech platforms jeopardise the interest of consumers who may fall prey to impulsive purchasing behaviour. Such consumers are likely to be affected by ‘bounded rationality’, a situation where an individual’s rationality for decision-making is constrained by a lack of information, the individual’s cognitive limitation, and the limited time to make the decision. Even the abundance of information about any transaction may not serve well to ensure favourable conditions for the consumer or to eliminate any potential unethical practice on the part of the service provider. India’s abysmal financial and digital literacy rates further aggravate the vulnerability to which a consumer of such platforms is already exposed. With the FinTech industry poised to expand, regulatory concerns are of much more significance than ever. The rationale behind introducing this Framework is to attempt a balancing act between promoting innovation within the FinTech industry and minimising the risks it poses. The experience and expertise of FinTech companies underlying self-regulation can be a relatively better response to the complexities of this industry than a traditional legislative intervention. Obligations drafted by the subject of the regulation ensure a greater degree of compliance. Further, the cost of information, supervision, and enforcement gets lowered in a self-regulatory framework. In its pursuit of increasing profits, the industry’s adherence to norms that further social interest is unlikely. Instead, they have a strong incentive to adhere to socially undesirable norms. Self-regulation is likely more effective when adherence to norms and best business practices are concomitant and when there is a concurrence in public and private interest. Therefore, to wane off the potential shortcomings of the SRO and achieve the desired outcomes, the RBI’s oversight plays an important role. ANALYSING THE FRAMEWORK The Framework is in line with the ‘Twin Peaks Model’ of financial services regulation. As per this model, two distinct supervisory bodies should be operational in a sector, one for overseeing conduct of business activities, and the other for overseeing financial stability and prudential regulation. This is done to separate market conduct regulation (ethics and consumer protection) and prudential regulation (for management of systemic risks, monitoring capital and liquidity requirements in the sector), the rationale for the same being, risks of varying nature necessitate varying expertise and approaches to regulation. Several jurisdictions, such as Australia, Belgium, France, the Netherlands, and the United Kingdom, have adopted this model. One such example is the distribution of regulatory functions within the financial sector in England. The Bank of England’s Financial Policy Committee (FPC) is the reform regulator of England’s financial system, focused on managing systemic risks, whereas the Financial Conduct Authority (FCA) is the conduct regulator, ensuring healthy competition among market participants and consumer protection. The Framework delineates the scope of SRO’s operations, conforming to the international standard of distinguishing between prudential and conduct-based regulation. Public interest, market conduct and market intelligence, i.e. overall market conduct regulation, are the key responsibilities underpinning the SRO-FT Framework whereas RBI would continue performing prudential regulation of the FinTech sector. However, the intended self-regulation comes with its peculiar shortcomings. When considering sectoral dynamics within the FinTech sector, the Framework encourages FinTech entities to have membership