Banking Law

Revised Safe Deposit Instructions by RBI: Analysing the Liability Clause

[By Mansi Verma] The author is a student of Gujarat National Law University.   Introduction Bank locker facilities continue to hold the popularity of bank’s customers as a secured safety vault guarded by the bank’s infrastructure. They keep the customer’s valuables, and any changes in such facilities’ operation directly impact the hirer. In this blog, the author primarily seeks to analyse how the new liability clause recently implemented by virtue of Reserve Bank of India (“RBI”) Locker facilities/Safe Deposit facility guidelines would affect the Banker Customer relationship vis a vis the position prior to the insertion of such a clause and what are the issues and challenges associated with the enforcement of the clause while proposing solutions for the benefit of the customers of a bank. RBI’s Safe Deposit Locker instructions Apart from performing their core functions of receiving money on deposit for the purposes of lending, commercial banks also perform several other ancillary functions in addition to their core functions, which include Agency Services and General Utility Services. The Safe Deposits Vaults, Safety Lockers or Bank Lockers form a part of a commercial bank’s General Utility Services. RBI, as the primal monetary authority of the nation, has powers under sections 35A, 45ZC and 45ZF of the Banking Regulation Act, 1949 Act read with Section 56 of the same Act to issue binding directions to the banking companies in the public interest. In exercising such powers, RBI issued the new binding Instructions on Safe deposit vaults (“revised instructions”), making the banks liable in case of loss of items placed in the locker under certain circumstances. Part VII of the revised instructions lays down the compensation policy and liability for Banks in cases of natural calamities, and Instruction Number 7.2 lays down “bank’s liability in events like fire, theft, burglary, dacoity, robbery, building collapse or in case of fraud committed by the employees of the bank”. The revised instructions entrust the liability  of  the bank to the tune of compensation if the events occur due to the bank’s own negligence with no fault on the part of the customer. When the events mentioned in instruction number 7.2 occur, the bank shall pay compensation amounting to 100 times the prevailing annual rent of the safe deposit locker. In light of the revised instructions, a timeline till 1 January 2023 was specified for the banks to renew their locker agreements with the existing customers incorporating the liability clause and ensuring the inclusion of fair terms. The Liability Clause: Issues and Challenges Including this clause in the new locker agreement is a promising provision in that it provides recourse to law for the customers availing the facility. However, long waiting lists make it difficult for the common man to avail the locker facilities and put their valuables in safe custody. In this regard, the Banks are undoubtedly in an advantageous position considering the stringent terms and conditions a customer must adhere to in the memorandum of letting. In this way, including the liability clause is a progressive step towards ensuring transparency and enhanced locker security standards. Examining the nuances of the provision, it is clear that the provision opens the legal avenues for the grant of relief to a   helpless locker holder who suffered the loss of items and had no remedy against redeeming the cost of the locker items because prior to the coming of the guidelines, the locker agreement contained a waiver of liability clause which ensured that the bank would not incur any liability to insure them. The current position of law requires the remedy to be sought in the court of law. The provision requires that the events mentioned in the provision must occur on the premises of the banks due to their own negligence, shortcomings or any act of omission or commission. This puts the burden of proof of negligence on the part of banks upon the customers. The Distorted Balance of power There is strong jurisprudence to show that it has been extremely difficult for the complainant customers to show knowledge on the part of the banks with respect to the contents stored in the locker as well as negligence on the part of the banks as it is standard industry practice for the banks to disclaim liability for the loss of goods kept in the locker. The cases of Mohinder Singh Nanda v. Bank of Maharashtra and Atul Mehra v. Bank of India are the most appropriate cases to show the distorted balance of power. In both these cases, the appellants could not prove knowledge of locker contents on the part of the respondent banks and could also not show the presence of the goods inside the locker. Hence even when there was a breach of duty on the part of the banks to take reasonable care of the goods, they could not be entrusted with the liability of the missing articles of the locker. The courts undoubtedly took a liberal route by lowering the threshold of proof for the customers, but that provided some respite. The national commission in Pune Zilla Madyawarti Sahakari Bank Limited v. Ashok Bayaji Ghogare even held that an affidavit of the locker holder, if not impeached by cross-examination can be accepted to prove the locker contents. However, even this was not very helpful as compelling evidence of the bank’s negligence and knowledge has to be shown by the customer claiming compensation. The issue of disparate positions taken by the banks regarding their relationship with the customer with respect to the contents of the locker was one of the astute observations made by the Competition Commission of India in the case of Amitabh Dasgupta v United Bank of India (Amitabh Das Gupta). The basis of making such an observation was non-uniform practices followed while assigning liabilities by commercial banks. The banks exhibited non-uniformity as some of them considered the facts and circumstances surrounding the loss of goods to assume liability, some strictly adhered to the conditions set out in the memorandum

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Implications of the SAT’s Ruling on Disclosure-Based Regulations

[By Yuvraj Sharma] The author is a student of School of Law, Narsee Monjee Institute of Management and Studies, Hyderabad.   Introduction In a nine-page ruling, the Securities Appellate Tribunal (SAT) criticises SEBI’s approach to disclosure-based laws, which allows corporations that have committed wrongdoing to be exonerated if they gain post-facto approval from their shareholders. This ruling creates a problematic precedent by allowing businesses to seek approval for any conduct, regardless of its legality, and by tolerating wrongdoing by strong corporate clients. This precedent could be used by the legal profession to support unlawful behaviour. Investors, who will be affected by the decision, are mostly in the dark about it. In the Terrascope Ventures Limited (“Company”) case, which resulted in this choice, the business used the money for unlawful reasons that were later approved by shareholders. The Tribunal rejected SEBI’s decision and upheld the legality of a director’s violation of duty, contradicting SEBI’s contention that such post-facto validation for already committed acts is unlawful. The article talks about the recent decision by India’s SAT to let businesses to “ratify” director misconduct after the fact, despite the fact that the Companies Act of 2013 does not have any such a provision. The article underlines the worries of legal and financial professionals who think that such a clause may be simply misused and might perhaps put the interests of minority shareholders in danger. Additionally, there are no safeguards in place to guarantee that post-facto ratification is not abused. Since the SAT decision has an impact on the fundamentals of disclosure-based regulation in India, experts are urging SEBI to file an appeal and start a board discussion on the matter. Factual Matrix of the case Terrascope Venture vs. SEBI Terrascope Ventures Limited (“Company”) sought and gained shareholder permission for a preferential offer of 63,50,000 shares in October 2012, with the intention to use the money for operational expenses, including capital purchases., marketing, working capital, and international expansion. However, the company made share purchases and loan and advance payments to 19 entities named in the SEBI order rather than using the funds for the approved purposes. At their 2017 Annual General Meeting (AGM) in September, Terrascope Ventures Limited’s shareholders overwhelmingly approved a special resolution. The resolution approved spending the money on something that was not even close to what it was approved for during the preference issue. Five years after the funds were collected, they were finally ratified. After receiving a show-cause notice from SEBI’s Adjudicating officer in 2018, Terrascope Ventures Limited was fined in April 2020. During this time, Terrascope argued before SEBI’s AO that in 2014, they had expanded their object clause to include financing, investment, and share trading via a special resolution. They contended that the modified object clause was followed by allocating some of the proceeds from the preferential offering. What is the Principle of Disclosure & Disclosure base regulations? The principle of disclosure is basically an accounting rule that requires companies to disclose any of the information which materially impacts their financial results or financial position. This principle usually promotes the financial market transparency, it lowers the risk of fraud and it also protects the investors and analysts from the overabundance of irrelevant information. It can also be applied in commercial law to make sure that parties to a business transaction reveal all relevant facts prior to the completion of the deal. In 1992, India’s stock market became subject to disclosure-based regulation. The screening process for investors already includes sifting through annual reports, disclosures to stock exchanges, and offer paperwork, all of which are required by the listing agreement. All of these warnings are useless since that the SAT allows for ‘ratification’ by shareholders after the fact, long after the misappropriation of cash or questionable conduct has already taken place. The implications for initial public offerings (IPOs) are dire, as investors in high-profile technology businesses are already seeing significant losses. The Court needs to Restates Its Point of Judgement Ratification is defined and the rights of the parties and the consequences of ratification are spelt out in Section 196 of the Indian Contract Act of 1872. This approach only applies to contracts that can be voided, not those that are invalid or flawed from the beginning. Section 197 of the Act states that ratification may be communicated explicitly or implicitly by the conduct of the person for whom the Act is performed. However, if the ratification is made by someone with a materially flawed understanding of the relevant facts, it will be null and void as per Section 198 of the Act. In addition, per Section 198, a person’s consent to a transaction includes his knowledge of any illegal activity conducted on his behalf. The significance of communicating a contract’s confirmation may become clear in future dealings. While ratification is permitted under the Indian Companies Act, it is unclear whether or not acts that breach the duty of care can be ratified under the law. However, the Bombay High Court has ruled that board members cannot rely on this doctrine to justify a breach if they are the only shareholders in the company. The Securities Appellate Tribunal (SAT) in Mumbai overlooked the principle’s lack of statutory and judicial support. The failure to codify the notion of ratification suggests that legislators intended to bar shareholders from relieving directors of culpability by ratifying their actions. Directors may try to rationalise illegal behaviour by relying on the ratification concept, which was lifted wholely from English law without being adapted to Indian conditions. Without proper adjustments, imports of this nature are doomed to fail. The Act lacks statutory provisions that would allow for legal ratification, whereas other common law jurisdictions have established procedures for ratification. There could be serious consequences if foreign doctrines were imported into Indian law without the necessary legal systems or social structures. Conclusion  Regardless of the lack of such a provision in the Companies Act of 2013, the Securities Appellate Tribunal (SAT) of India has recently ruled that companies

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Impact of Consumer Protection Laws on the Banking Industry

[By Saloni Mehta] The author is a student of Symbiosis Law School, Pune.   Background on consumer protection laws Consumer protection laws have substantially impacted the legal framework governing the banking industry, particularly in ensuring that banks are held accountable for their actions and that consumers are treated equitably. Consumer Protection Laws safeguard against unfair commercial practices, deceptive marketing and dangerous products. Consumer Protection regulation have recently emphasised digital privacy and expanded data breach notification obligation. Financial Services regulations to avoid predatory lending and promoting financial transactions One of the most important implications of consumer protection laws on the banking industry is the creation of regulatory agencies to oversee the sector like The Reserve Bank of India (RBI) serves as the primary monetary authority of the nation, overseeing and monitoring the banking sector. The regulatory body possesses the authority to promulgate directives and mandates aimed at safeguarding consumers, as well as to impose sanctions on financial institutions that contravene statutes pertaining to consumer protection. Furthermore, The Securities and Exchange Board of India (SEBI) is the regulatory authority tasked with the oversight of the securities market in India, which encompasses banks that engage in the issuance of securities. The regulatory framework oversees banking operations that pertain to the trading of securities, encompassing activities such as underwriting, merchant banking, and portfolio management services Consumer protection laws have led to the development of new banking regulations. For instance, many nations require banks to disclose information about their products and services, including fees, interest rates, and other charges, to consumers. These regulations are intended to enable consumers to make informed decisions regarding their banking requirement. Moreover, consumer protection laws have expanded the rights of consumers in disputes with their institutions. Consumer protection laws have shaped the legal framework of the banking industry, ensuring that consumers are treated equitably and banks are held accountable for their actions. In order to maintain the confidence of their customers and the general public, banks must remain current on these laws and regulations and ensure that they are in compliance. Importance of consumer protection laws in the banking industry – Consumer protection regulations are extremely important in ensuring that the banking industry runs in an honest and open manner, as well as preventing consumers from being taken advantage of or mistreated in any way. The Consumer Protection Act (CPA) was implemented in 1986 in India with the aim of safeguarding consumer rights and curbing any instances of unjust trade practises. It offers a range of options to consumers, including the ability to pursue compensation, lodge a complaint with the consumer forum, and appeal to higher courts. The aforementioned provision serves the purpose of mitigating fraudulent and abusive activities by endowing consumers with lawful means to seek redress against unjust commercial conduct. Indian consumer protection laws protect customers from fraud and abuse while encouraging competition and innovation. Fair, open markets safeguard consumers within this system. Laws ensure that businesses operate ethically and that consumers have equal access to high-quality goods and services at fair pricing Assisting in the prevention of consumer fraud and abuse Consumer protection laws assist in the prevention of consumer fraud and abuse by providing legal protections for consumers against predatory practises such as deceptive marketing, unfair billing, and unauthorised transactions. In this way, consumer protection laws assist in the prevention of fraud and abuse. Consumer protection laws aim to guarantee that banks and other lenders operate in a fair and transparent manner, and that they do not engage in discriminatory lending practises that unjustly target specific categories of customers. In addition, these rules help to ensure that banks and other lenders do not engage in activities that would violate the consumer protection laws. The banking sector benefits from consumer protection laws because they provide industry with standards that are not only stated but are also enforced, which in turn encourage competition and innovation. . In this way, consumer protection laws help to encourage both innovation and competition. This helps to ensure that consumers have access to a greater range of financial products and services, and that banks are driven to compete on the basis of price, quality, and innovation in their offerings to customers. Stability in the financial system can be promoted with the help of consumer protection legislation by ensuring that financial institutions are properly regulated and do not engage in practises that are abusive or dangerous and therefore have the potential to disrupt the stability of the financial system. In general, The implementation of consumer protection regulations is imperative to ensure the banking system operates with integrity , transparency and responsiveness to its clientele They safeguard customers from exploitation, foster transparent and ethical lending practices, stimulate competition and ingenuity and uphold financial stability. The effectiveness of consumer protection laws in protecting consumers While the main objective of India’s consumer protection laws is to safeguard consumers and advance ethical business practises, there are a number of obstacles that prevent them from being fully implemented and enforced. Here are some of the main things that prevent them from working effectively – The lack of consumer awareness is one of the main obstacles to the implementation of consumer protection laws in India. Even when customers are aware of their legal options, pursuing them can be a time-consuming and laborious procedure. The overwhelming number of cases in consumer forums and courts causes delays in the resolution of disputes. Additionally, many consumers may find the cost of legal counsel to be prohibitive, which restricts their access to legal remedies. India frequently lacks the infrastructure and resources necessary to effectively enforce consumer protection legislation. The ability to enforce rulings by regulatory authorities like the National Consumer Disputes Redressal Commission (NCDRC) and the State Consumer Disputes Redressal Commissions (SCDRCs) restricts their efficacy. Furthermore, The unorganised sector accounts for a sizeable component of the Indian economy, making it challenging to control and uphold consumer protection legislation. It is challenging to ensure that small firms and suppliers abide by consumer protection regulations

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Banks must hear Borrowers before classification of accounts as fraud: Supreme Court verdict on SBI v. Rajesh Agarwal

[By Pranay Bhattacharya] The author is a is a lawyer focusing on banking & finance and insolvency & bankruptcy laws.   Introduction In a significant ruling, the division bench of the Supreme Court (“SC”) in State Bank of India & Ors v. Rajesh Agarwal & Ors, (Civil Appeal No. 7300 of 2022) on 27 March 2023 considered the long pending issue that whether the principles of natural justice should be read into the provisions of the Reserve Bank of India’s (“RBI”) Master Directions on Frauds – Classification and Reporting by commercial banks and select FIs dated 1 July 2016 (“Master Direction”). The SC disposed of a bunch of petitions challenging the orders before several High Courts on the contention that no opportunity of being heard is given to borrowers before classifying their accounts as fraudulent. Background of the Case In Rajesh Agarwal v. Reserve Bank of India and Others (writ petition no 19102 of 2019) (“Rajesh Agarwal case”) dated 10 December 2020, the Telangana High Court allowed a writ filed by the chairman and managing director of BS Limited under Article 226 (Power of High Courts to issue certain writs) of the Constitution of India, 1949 (“Constitution”) on the contention that the principles of natural justice must be read into the Master Direction and an opportunity of hearing should be given to a borrower before the declaration of its account as fraudulent. As a background, the BS Limited engaged in the business of power transmission failed to meet its payment obligations to lender banks, thereby defaulting in repayment of credit facilities. In accordance with the Master Direction, the lender banks formed a joint lenders forum with SBI as the lead bank and declared the assets of BS Limited as non-performing assets (“NPA”) by invoking Clause 2.2.1 (Classification of Frauds) of the Master Directions. Judgment of the Telangana High Court In view of the above, the Telangana High Court directed the lender banks: (i) to give an opportunity of a hearing to the borrowers after furnishing a copy of the forensic audit report; and (ii) to provide an opportunity of a personal hearing to the borrower before classifying their account as fraud. However, this judgment was challenged by the banks before the Supreme Court and the order that a personal hearing be given was stayed by the SC. It is to be noted that the Telangana High Court in Yashdeep Sharma vs. Reserve Bank of India and Ors. dated 31 December 2021 took a contrary view of the above judgment underling that the Master Direction already provides a comprehensive mechanism on fraud classification with the participation of the borrower and the banks. Further, it was also observed that the forensic audit prepared by the auditor is based upon the documents supplied by the borrower and the fraud classification is not a unilateral exercise on part of the forensic auditor of the bank. Therefore, the court took a contrary opinion from the earlier judgments highlighting that the manner of classification of fraud under the Master Direction is in line with the due process of law. As against the Rajesh Agarwal case, this judgment created a dichotomy for banks and lenders for grant of opportunity of hearing before classification of account as fraud owing to the fact that the Master Direction is silent on the issue. SC Judgment The SC made the following observations upholding the Rajesh Agarwal case: 1. Violation of principles of natural justice: Principles of natural justice are not mere legal formalities but are substantive obligations that need to be followed by the decision making and adjudicating authorities. Therefore, principles of audi alteram partem has to be read into the Master Direction to save it from the vice of arbitrariness. SC placed reliance on Union of India v. Col. J N Sinha dated 12 August 1970, stating that the rule of audi alteram partem applies to administrative actions, apart from judicial and quasi-judicial functions as applicable in this case. SC also relied on State of Orissa v. Dr (Miss) Binapani Dei dated 7 February 1967 wherein it held that “every authority which has the power to take punitive or damaging action has a duty to give a reasonable opportunity to be heard”. Further, an administrative action which involves civil consequences must be made consistent with the rules of natural justice. Therefore, in view of nature of the procedure adopted by the banks, it is practicable for the lenders to provide an opportunity of a hearing before classifying borrowers account as fraud. 2. No implied exclusion of audi alteram partem: Master Direction does not expressly exclude the right of hearing to the borrowers before classification of an account as fraudulent. The principles of natural justice can be read into a statute or a notification where it is silent on granting an opportunity of a hearing to a party whose rights and interests are likely to be affected by the orders that may be passed. 3. Civil and Criminal Consequences: Classification of an account as fraud may lead to serious civil and criminal consequences against the interest of borrowers even though the Master Direction is conceived in public interest. It amounts to “blacklisting” a borrower from availing any credit and affect an individual’s CIBIL score. SC also opined that the judgment in State Bank of India v. Jah Developers dated 9 May 2019 will be squarely applicable in the present case since the effect of declaring a borrower as wilful defaulter under Master Circular on wilful defaulters dated 1 July 2015 has similar consequences when the borrowers accounts is classified as fraud under the Master Direction. 4. Violation of Article 19(1)(g) of the Constitution: Classification of an account as fraud debars the borrower from raising institutional finances, thus, adversely affects the fundamental rights of a promoter/director to carry on a trade or a business, which is guaranteed under Article 19(1)(g) of the Constitution. Therefore, unilateral power to banks to declare a person/company as ‘a fraudulent borrower’ violates Article 19(1)(g) of the

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Reverse Mortgage Loans in India: The Need For Regulatory Reform

[By Chytanya S Agarwal] The author is a student of National Law School of India University, Bangalore.   I.          Introduction The rationale behind Reverse Mortgage Loans (‘RMLs’) is to ensure adequate retirement income for senior citizens, whose wealth is majorly confined in the form of home equity, . RMLs are essentially the ‘reverse’ of conventional mortgages and entail periodic payments from the mortgagee (and not the mortgagor) for several decades. Under RMLs, the mortgagor is permitted to reside in his/her mortgaged property and there is no obligation to service the debt during one’s lifetime. When the mortgagor dies or the RML ends due to other reasons (contractual or statutory), the mortgagee has the right to recover the mortgage money by liquidating the mortgaged home. RMLs are normally provided only to senior citizens since their wealth is majorly confined in the form of home equity and, thus, is illiquid. They are the most suited for them  due to their inadequate current income, lower remaining lifetime, and tax incentives (Rajagopalan, pp.3-4). Particularly popular in developed nations with a pro-house ownership stance, RMLs ensure the release of locked private wealth for stimulating consumption and bearing old-age expenses like nursing and medical costs. In a context where RMLs are being mooted as an attractive source of retirement income (see here, here and here), in this article, the author argues that the current RML regulations in India are fraught with inconsistencies and employ a model of regulation that hightens market risks instead of mitigating them. To make this argument, firstly, I would explain the features, rationale, and risks associated with RMLs through a brief literature review; secondly, I would highlight the internal inconsistencies and ambiguities in the provisions governing RMLs in India and analyse their implications; and lastly, I espouse the ‘product governance’ model of regulation as the ideal approach for mitigating the risks intrinsic in the RML market. To make that argument, I would juxtapose Indian RML regulations with those of the US and delve into the theories of financial regulation. Kindly note that this article synonymously uses the terms ‘borrower’ and ‘mortgagor’, and ‘lender’ and ‘mortgagee’. II.          Explaining RMLs – Characteristics, Rationale, and Risks A.    Characteristics of RMLs RMLs, as explained, are the opposite of traditional mortgage loans as, in RMLs, it is the lender and not the borrower who makes periodic payments (or gives a lump-sum or line of credit) for a fixed period of time or till the latter’s death. The borrower is not bound to service such debt during his/her lifetime. The mortgage money is recovered by the sale of the property at the end of the borrower’s lifetime, although his heirs have the right to redeem the mortgaged property before its sale. It is considered extremely attractive source of income for senior citizens who are ‘house-rich’ but ‘cash-poor’. Per Syzmanoski (pp.6-10), due to the lack of periodic debt servicing, RMLs are characterised by ‘rising debt’ and ‘falling equity’ – which is the reverse of what happens in a conventional mortgage (see Figures 1 and 2). They are also non-recourse loans, implying that nothing beyond the value of the mortgaged home can be recovered by the mortgagor (see here and here). Figure-1 (Conventional loan): This graph shows that conventional mortgages have falling debt and rising equity. Figure-2 (RML): This graph shows rising debt and falling home equity in an RML.   B.    The economic rationale underlying RMLs Understanding RMLs involves delving into economic theories such as Modigliani’s Life Cycle Hypothesis (‘LCH’) and Friedman’s Permanent Income Hypothesis (‘PIH’) which argue that people tend to smoothen their consumption over the course of their lifetime. Modigliani (pp.305-306) posits that people save part of their income as wealth until retirement. After they retire, they dissave their accumulated savings (or wealth) for maintaining the same level of consumption till the end of their lifetime (see Figure-3). LCH can properly explain the purpose behind RMLs. This is because in RMLs, senior citizens subsequent to retirement follow LCH by expending their accumulated wealth or home equity (and, thus, dissaving) to source income for their remaining life (Sehgal, pp.170-171). Similar conclusion can be reached using PIH because of the income-smoothening rationale of RMLs (see Baily et al, p.24 and Bergman et al, p.27). Figure-3 (Life Cycle Hypothesis and RMLs): The graph shows how individuals maintain the same level of consumption throughout their lifetime. They save part of their income as wealth until their retirement. The triangle depicts rising wealth till retirement. Upon retirement, this wealth is expended/dissaved till the end of lifetime. RMLs work as a mechanism that gradually dissave this self-acquired wealth (in the form of home equity) to maintain a constant level of consumption. C.    Risks associated with RMLs Cross-over risk is the principal concern faced by RML lenders (Wang et al, p.346). It happens when the value of the loan exceeds the property’s value. It can happen due to three reasons (see Syzmanoski, pp.351-345): (a) the unexpected longevity of the borrower (Bank for International Settlements, pp.8-13), (b) fluctuating interest rates, and (c) when the property’s value did not rise as expected. Risk-averse lenders take mortgage insurance to avoid such losses (Syzmanoski, pp.347-349). In addition to the cross-over risk faced by lenders, borrowers also face longevity risk in fixed-term RMLs since they (and their spouses) face the risk of eviction on early loan termination. This can happen when the RMLs have a fixed period and this period does not extend till the end of the borrower’s lifetime. In addition, although most borrowers seem to favour lump-sum RMLs with fixed exchange rates, these are considered riskier than the other remaining modes of disbursing RMLs, namely, annuities and floating interest rates (Fuente et al, p.185). Moreover, the costs and interest rates of RMLs are generally higher than those of conventional loans (see Jakubowicz, p.184 and here). III.          Indian RML Regulations: Inconsistencies and Blind-spots The Central Board of Direct Taxes introduced the Reverse Mortgage Scheme (‘RMS’) through a notification under Section 47(xvi) of the Income-tax (Amendment) Act, 2008,

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Account Aggregator Framework: A long road to traverse

[By Aarya Parihar] The author is a student of Dr. Ram Manohar Lohiya National Law University. Account Aggregator Framework Have you ever wondered about consolidating all your financial data in one place? This is exactly the function the newly announced Account Aggregator Framework by Reserve Bank India (“RBI”)will carry out. This framework will put all your financial data in one place, that can be accessed by Financial Information Users (“FIUs”) for various purposes. One of the important functions is assessing the creditworthiness of an individual before sanctioning a loan by an FIU. The framework will consist of two more important players: Financial Information Providers (“FIPs”), who will provide the financial information, and Account Aggregators (“AAs”), who will store the financial information and will act as a link or consent/data fiduciary between the Individuals and the FIUs in providing data. AAs will extend the financial data forward only after receiving the due consent of the individuals. AAs can be a Non-Banking Financial Company (“NBFCs”) and other companies registered with the RBI. FIPs can be banks, mutual funds, pension funds, and some NBFCs, as may be notified by the authority. FIUs can be Banks, lending agencies, etc. The RBI framework of 2016 is the main piece of directive backed by an authority that discusses and lays down rules and regulations for the NBFCs signing up as AA. It also defines FIPs and FIUs in sub-section 3(xi) and 3(xii), respectively. Further, it lays the process of registration for NBFCs and also the consent architecture in place to protect the data of the individuals. History of Account Aggregator in India Account Aggregator in India is still at a very nascent stage. Its inception dates back to a meeting of the Financial Stability and Development Council Sub-Committee (“FSDC-SC”) held in 2013. The FSDC-SC for the first time manifested its desire to put in place a system where the financial data of individuals will be aggregated in one place. The Financial Stability and Development Council (“FSDC”) was set up in 2010 with the Finance Minister as its Chairperson, and other members included officials from RBI. Later, the Sub-committee was established with the Governor of RBI as its Chairperson. After that, there were different meetings every year of FSDC and FSDC-SC separately where the issue of Account Aggregator came up frequently for discussion. Finally, in the 552nd Meeting of the Central Board of RBI, the then Governor Shri Raghuram Rajan announced that the RBI would soon release the guidelines relating to the Account Aggregator framework. Thus, came the RBI’s Non-Banking Financial Company – Account Aggregator (Reserve Bank) Directions, 2016, which enumerated, among other things, definitions, duties, and procedures to carry out Account Aggregation in India. Open Banking in Other Jurisdictions The Account Aggregator Framework in India is similar to the Open Banking system in other countries. Open Banking refers to the consolidation of an individual’s financial data in one place with the involvement of banks, NBFCs, fintech companies, and government regulators. This data is shared securely among these entities, leading to a more accessible and efficient financial system. Some of the aforementioned players might be absent in one or the other jurisdiction since the Open Banking system varies around the globe. Nonetheless, the gist and crux remain the same: to consolidate and use the financial data of individuals for various lawful purposes. The implementation of Open Banking varies around the globe, with approaches categorized as mandatory, supportive, or neutral. In mandatory jurisdictions, implementation is forced by law, while in supportive jurisdictions, regulators encourage implementation without any legal requirement. In neutral jurisdictions, private industry leaders drive the adoption of Open Banking. The aim of Open Banking is to increase competitiveness and streamline the borrowing process, making it more inclusive. Some countries with mature Open Banking systems include United Kingdom, Singapore, Australia, and Japan. The rationale or aim behind Open Banking is also to increase competitiveness and to facilitate and quicken the financial borrowing mechanism. It aims to make it hassle-free and more inclusive. There are various countries where this system has become adequately mature and is working properly. I will discuss some of the countries with different approaches where this model has significantly matured or is adequately implemented. United Kingdom It can be safely argued that the Open Banking system in the UK is in its most mature phase if we compare it to that existing in any other jurisdiction. The whole ecosystem of Open Banking in the UK is authority-driven, or a mandatory approach is taken by it. It all started with a Retail Market Investigation Order 2017 by the Competition and Markets Authority (“CMA”) which required the nine largest banks to open up their financial data to third-party providers (“TPPs”) or entities mentioned in the order. The order laid down various guidelines and rules for the compliance by the banks and TPPs in the journey of Open Banking. Subsequently, the Open Banking Implementation Entity (“OBIE”) was formed to facilitate the implementation of the ecosystem devised by CMA. It is also important to allude to the Payment Service Regulation (“PSR”), which transposes Payment Services Directive 2015 (“PSD2”) into the national scenario of the UK. PSD2 is a regulation promulgated by European Union (“EU”), and it requires banking institutions to share financial data with TPPs after taking the consumer’s consent. It was mandated for all the EU nations to implement this directive in their national law by January 2018. PSD2 does not explicitly endorse Application Programming Interface (“APIs”) as the medium of sharing the information, whereas PSR of the UK requires Banks to utilise common APIs to share financial data. This piece of legislation is also instrumental in the growth of Open Banking in the UK. Technically, after Brexit, the UK has no obligation to follow the PSD2 directives, but due to constant interaction with European institutions, it still follows them to a certain extent. In March 2022, the OBIE was replaced with a cross-authority committee led by Financial Conduct Authority (“FCA”) and the and the Payment

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Banking Regulation Amendment Act, 2020: A Flog on the Co-operative Bank and Powers of the State

[By Eilin Maria Baiju and Hemang Arrora] The authors are students of Gujrat National Law University. Introduction Post the Punjab and Maharashtra Cooperative Scam, the Banking sector of the country faced quite a setback affecting the financial market as well as disrupting the trust of innocent depositors. As eye-opening as it was for the banking sector, it also showed the Indian economy the need for regulating the conduct of the corporative bank sector. The cooperative banking of India had major age-old lacunas owing to the dual regulatory framework under the Reserve Bank of India and the Registrar of Cooperative Societies. That is the Urban Cooperatives Bank is supervised by the Registrar of Cooperative Societies whereas the licensing, regulation, and supervision are vested with the RBI. Under Schedule VII of the Indian Constitution, the regulation of corporate banks is a subject of both the State and the Centre. The problem originated from the 1966 rule[i] that extended the applicability of the provisions over certain categories of cooperative banks provided under the Reserve Bank of India. By the virtue of the 2020 amendment, these lacunas were attempted to be cemented and certain new progressive measures were implemented. These include changes pertaining to the cash reserve ratio, restrictions on holding shares and lending loans and advances, regulation of the board of directors, etc. Towards the end of this paper, the authors have also made a humble attempt to discuss how the amendment act possibly took away the Legislative powers of the State under Item 32 List II in Schedule 7 and discusses the constitutionality of the amendment act. Significance and Scope of Study The Banking Regulation Co-operative Societies Rules[ii] along with the amendment created Part V and extended the applicability of provisions to certain sectors of cooperative banking societies under the Second Schedule of the Reserve Bank of India Act.[iii] This not only constituted the conflict of interest between the Centre and the State but also helped in the budding of future scams in the banking sector. The scope of this study is to analyse the developments revolving around the 2020 amendment act[iv] and the recent measures of the Reserve Bank of India through various precedents and analyse the rationale behind the respective cases, by following a doctrinal type of interest. The Banking Ordinance: Formulation, Implementation, and Implications India’s banking system has often been criticized for its dual framework for regulating cooperative banks. There has always been a tussle between the Registrar of Cooperative Societies (‘ROCS’) and the Central Bank of India, i.e., the Reserve Bank of India (‘RBI’).[v] Although, at a broad level, the ROCS primarily deals with the administrative aspects of such banks like auditing and managing elections, on the other hand, the RBI deals with finance-related factors like the minimum liquidity ratio, maintenance of cash reserves, inspection, etc. The past indicates several flaws in the framework, which has led to inadequate measures in resolving those banks’ financial distress, which is finding it difficult to perform their everyday functions.[vi] A few of such failures include the government’s lack of success in reviving the cooperative bank of Madhavpura, wherein a ten-year plan scheme was implemented, but the same could not restore the bank.[vii] Similarly, in 2019, seeing Punjab and Maharashtra Cooperative Bank’s condition, the Reserve Bank of India was forced to issue directions under S.35A(1)[viii] to limit depositors’ daily withdrawals and take hold of the bank’s operations.[ix] The Rajya Sabha had recently passed the Banking Regulation (Amendment) Bill 2020 (Bill) in its session on September 22, 2020. Several aspects of the Bill will impact the banking industry long-term. It aims to alter the Banking Regulations Act (Act) and broaden its scope to include cooperative banks’ operations. While introducing the Bill in parliament, Finance Minister Nirmala Sitharaman stated that, in light of the recent failures of the Punjab and Maharashtra Cooperative Bank and other cooperative banks, it was imperative to regulate the conduct of such cooperative banks whose failures had severely impacted the financial market and disrupted depositor’s trust in the banking industry. Without a moratorium, devise a plan for reconstruction or merging Post the task of placing a bank under a moratorium, the Reserve Bank of India may propose a strategy for its amalgamation or reconstruction under the Banking Regulation Act. This could be done to ensure good bank administration or protect depositors, the banking system, or the wider public. For up to six months, banks that have been put under a moratorium are immune from legal action. Furthermore, banks will be unable to make any payments or discharge any liabilities during the moratorium. The Bill empowers the Reserve Bank to launch a bank restructuring or consolidation scheme without imposing a moratorium on a stressed lender.[x] Issuance of shares by the corporate banks Under the new BR Amendment Bill 2020, cooperative banks are exempt from the provision on the issuance of securities and shares. Other banks are permitted to issue equity or preference shares, and the RBI has the authority to impose preference share issue restrictions. In most cases, voting rights are distributed on a one-to-one basis. An equity shareholder’s voting rights are limited to 15 per cent under the Act (read with the directions of the Reserve Bank of India). Hence, no person would be entitled to demand towards surrender of shares issued by a co-operative bank in future. The bill changes the Banking Regulation Act to allow cooperative banks to offer equity, preference, or special shares to members or other persons who live in the banks’ operational zone at face value or at a premium, subject to the Reserve Bank’s approval. Unsecured debentures or bonds with a 10-year maturity period may also be issued by banks.[xi] Without clearance from the Reserve Bank, banks are unable to withdraw capital. Members are also not eligible for reimbursement from the bank if they relinquish their shares. Provisions related to the appointment of chairman, qualification of Board, etc. Prescription of management qualifications: Cooperative banks are exempt from the Banking Regulation Act’s restrictions on

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Recasting Indian Banking System- Hurdles faced by NEO Banks

[By Aayush Panwar] The author is a student of Gujarat National Law University, Gandhinagar. Introduction Banking and financial instruments are constantly evolving to suit the changing demands of the economy and business. Core banking and digitalization have contributed to the transformation of the banking industry from a traditional money lender to a modern banking system. Fintech and blockchain technology are the two fundamental components of digital banking. NEO Bank is one such evolution. NEO Bank is similar to any other commercial bank, with the difference of no physical presence, operating solely through digital modes. This is not a payment bank or e-wallet, it includes all the features of a commercial bank, and therefore no external bank account is to be linked to NEO Banks.[i] But these banks are not yet authorized with a banking license and are dependent on a banking service partner to provide other utility services like lending loans or issuing credit cards.[ii] This article throws light on necessity of NEO Banking, issues associated with its growth and proposing the solution to deal with this as NEO Banking will help in opening up a large horizon of fintech possibilities overcoming all the limitations of payment banks. Factors Affecting growth of neo banks There are various factors that are hampering the growth of NEO banks, especially in India. One of the pillars of the banking industry is the confidence of the public in the country’s banking system. For example, in Italy, only 37% of the population trusts the banking system of their country, and in France, a mere 27% of the population.[iii] In India, where a large portion of the population is not covered by the banking system, building trust through an online presence that does not involve cash is a herculean task. The NEO Banks, in the current legal scenario of the country, do not perform the core banking functions and offer limited products, which keeps away the High-Net-worth Individuals away from them. Another hurdle faced by them is the safety and security concerns which cannot be denied in the current scenario, where it is expected that the next world war will not be fought by arms and ammunition but will be a data war. Secured digital infrastructure, as well as awareness and assurance of customers, is a worrying fact. However, NEO Banks can easily overcome these hurdles keeping in mind the growth potential for such evolution in the banking sector. Legal Analysis Currently, in India, NEO Banks are just the FinTech companies performing some of the functions that appear to be banking functions, but as such, they cannot be called a bank. RBI does not allow for the grant of virtual banking licenses. RBI, in Master Circular on Mobile Banking Transactions, has mandated the physical presence of digital banking service providers. Since they are not recognized by the RBI and are therefore required to form a strategic partnership with the existing banks to provide services like the issue of debit/credit cards etc. They are also outsourcing their core banking functions to the license holders and provide services on their behalf. In many cases, such banks and fintech companies enter into an outsourcing arrangement where the non-banks verify data for credit requests or undertake the preliminary work for opening current accounts.[iv] This arrangement is governed by RBI Guidelines on Code of Conduct in Outsourcing of Financial Services by banks and RBI Guidelines on Financial Inclusion by Extension of Banking Services. In countries like the USA and Australia, NEO banks are recognized as banks.[v] Even Singapore and UAE have recently rolled out digital licenses to such entities.[vi]  But on the other hand, it cannot be said that the NEO Banks are working in an unregulated environment or are trying to doge the regulatory framework of various regulators, especially RBI. In one way or the other, they are regulated by the various laws, regulations, or bye-laws of the regulators, e.g., since they are in strategic partnerships with banks and NBFC, certain guidelines like Guidelines for engaging Business Correspondents under Master Circular on Branch Authorisation, Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by Banks, Framework on Outsourcing of Payment and Settlement related activities by Payment System Operators and Master Direction on Digital Payment Security Controls. Apart from that, as NEO Banks also offer services like Investment Advisories and Insurance Products, they are also regulated by their respective regulators like SEBI Guidelines on Outsourcing of Activities by Intermediaries and IRDAI (Outsourcing of activities by Indian Insurers) Regulations. These are just some of the regulatory frameworks applicable to them, and there are various other rules applicable to them. All these regulations are applicable only through the contractual relationship between NEO Banks and their partner organisations. They are not regulated independently, which is a matter of concern. Notwithstanding the above rules, NEO banks are additionally committed to consent to information security regulations since they work with various administrations between the shopper and the financial establishments by giving an internet-based stage. The Indian information protection system is set out in the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). The laws will be more stringent with the passing of the Data Protection Bill, 2022. Role in Economy In India, it is very much evident that technological advancement has led to an increase in digital banking transactions. As per PWC, digital payments have increased many folds. In 2020, the country recorded around 50 billion digital banking transactions, and was expected to rise even more. In the span of one-year, mobile banking users have increased by 13% in value and 92% in volume.[vii] A study suggests that by 2025, around 70% of the transaction will be undertaken digitally, either over internet banking or mobile banking.[viii] This shows the tilt of the population towards the new digital banking solutions, which are more efficient and cost-friendly than the traditional banking system. As per the reports of Venture Intelligence,

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RBI Guidelines on Digital lending – A boon to the digital borrowers?

[By Sahana R] The author is a student at the School of Law, Christ University, Bangalore. Introduction The process of providing loans on an online platform is termed to be digital lending. The distinction between digital lending and traditional lending methods would be using digital technologies regarding loan approval, repayment, and service. According to a study, there has been a significant rise in the number of apps in the Indian Digital Lending Market where the value of the market has increased from USD 33 Billion in FY15 to USD 150 Billion in FY20.[i]  The need for credit and the hassle-free approval of loans are the catalysts behind the growth of digital lending platforms on the internet as well as mobile phone apps. However, on the other hand, there exist certain banes with these platforms mainly because they were not regulated by the RBI or any other regulatory body and they would charge a very high rate of interest to the consumers. Therefore, there was a need for regulation of such lending service providers. This article provides an overview of the current digital lending situation and how the RBI has made an effort to regulate this online market. Why was this regulation the need of the hour? During the COVID-19 pandemic as people required money instantly, they resorted to using these mobile apps where instant loans were provided without verification of various documents. However, the downside to such loans was that the interest rates were very high and it was for a very short period. Additionally, other charges such as service charges, processing fees, etc. are levied on the consumers. In the case of Dharanidhar Karimoji v Union of India[ii], the petitioner filed a Public Interest Litigation requesting for the appropriate authority which is the RBI to regulate these mobile apps. The petitioner stated that there are more than 300 such apps on the play store and they charge about 35-45% of the loan money as processing fees. If the payment is not done within the time-period of the loan, then the agent will call the contacts of the borrower as the borrower would have provided various permissions including permission to access the contact list. Thus, there was a requirement for regulation. Working group on digital lending The RBI in January 2021 set up a working group on digital lending[iii] under the chairmanship of Shri Jayant Kumar Dash to assess the consumer issues and lending business of the platforms due to the outburst of many digital lending platforms. The report mainly focuses on protecting consumers from exorbitant interest rates and, at the same time, encouraging innovation in the digital lending sphere. The key takeaways from this report were as follows: The group suggested that an independent body named Digital India Trust Agency (DIGITA) must be set up. The lenders are allowed to deploy only those apps verified by DIGITA. A Self-Regulatory Organization (SRO) is to be set up which would include all the Regulated Entities, Digital Lending Apps, and Lending Service Providers. The working group has also suggested a separate enactment to prevent illegal digital lending. The very important suggestion of the group was that the data can only be collected only after prior and informed consent of the users, and these data can be stored only by Indian servers. Lastly, the SRO, in consultation with the Reserve Bank of India, must come up with a Code of conduct for these apps.[iv] Analysis of the RBI Guidelines on digital lending The RBI has provided guidelines on consumer protection and conduct requirements, Technology, and data requirements, and the regulatory framework.[v] In this regard the RBI defines three parties namely, Regulated Entities (RE), Digital Lending Apps/Platforms (DLAs), and Lending Service Provider (LSP). The RE’s include all Commercial, cooperative banks as well as Non-Banking Financial Institutions. The LSP on behalf of the RE carry out functions of the lender such as customer acquisition, monitoring, recovery, etc. The DLAs are websites or mobile applications that provide loans to their users and this will include the applications owned by the RE as well as LSP for the credit facility. The RBI stated that the lenders will directly disburse the loan to the borrower’s account, and no third party will be involved in the transaction. The Lending platform must create a Key Fact Statement which must include all necessary information, details of grievance redressal, and any charges. If the charges or fees are not mentioned, they cannot be levied on the borrower. Every regulated entity of the RBI will have to appoint a nodal grievance redressal officer, which must be prominently displayed on the website and available to consumers. The jurisprudence of consumer law began with the Consumer bill of rights in the United States, which the Supreme Court widely accepts. US President John Kennedy in 1962, introduced the ‘Consumer Bill of Rights’ which emphasized on various rights of the customers such as right to safety, right to be informed, right to education, right to be heard, and so on. Additionally, Section 2(9) of the Consumer Protection Act, 2019 recognizes the various consumer rights and includes the right to be informed, right to be protected, right to be assured, right to be heard, right to redressal and consumer awareness. Therefore, Every consumer has the right to information an about the service or the product, and he also has the right to seek redressal in case of any grievance. Thus, the guidelines by the RBI satisfy the requirements of Consumer protection law. The RBI has stated that borrowers’ data must be taken only if needed and with consent. It has been made clear that lending platforms cannot access mobile data such as contact lists, calls, etc. The platforms can store only minimal data, such as the name and address of the borrower. The registered entities must prescribe a policy to the lending platforms concerning data storage and create a comprehensive privacy policy. This adheres to the principle of data minimization as laid down in the Puttaswamy case[vi], which states

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